| If a mistake was made on the break-in, it would have been the first thing on your post to justify the problem; complete with a "click here" link and everything. I am done with this myth; it is nothing but a distraction tool from the real issue of the motor being a lemon. The funny this is we are the only ones reading this back and forth crap but here it goes.. The mistake was not made in break in. I beleive the mistake was made with several things. 1st you oil choose...10w/30 penzoil on your motor is too thin...especially for the heat in Texas right now. 2nd you spun the motor too high for the motor you had with too little miles on it. That combined with the dyno operator pushing in the clutch at the end of the run without using the motor and dyno brake to lessen the load. basically what I *think* happened was with the thin oil you used, the extreme RPM, and going from a FULL Load to no load at all with the clutch pushed in created an oil starvation on the bearings and they heated up and started to come apart. I think this will be shown with blackened bearings and heat marks on the rods and crank journels. Could I be wrong....absolutley. That is just my assessment from the data I have received so far. As far as the motor being down for two months without a determination of the problem, that makes me laugh. As much as this interaction frustrates me, it is not a priority for me. When I post, the story will be complete. I am waiting for the full story because if it was a machine shop error I will personally go and find out what and why it happened so it will not happen again. If it is a machine shop error and is proved as such it will be the first one that is proven to be an erro other then the Weisco ordeal. If the motor problems with Mike and Jim were handled so well to the customers satisfaction, then I am assuming that these would be good people to use as references for potential motor builds?! That would be a wonderful idea; like a track record of success. Do you think using them as referrals would drum up business? Sure....I have no problems letting people know how I handle problems. Both Mike and Underwood can tell you that when there cars were done they were done at 1/2 my usual labor rate because they were return customers. They also received discounts on the parts used to rebuild their motors. Did they get it done free....No...because I proved to both off them without a doubt that it was not an error on our part. Now with that being said...I also have a list of customers who have had engines built and have never had to come back for any reason. So out of all the motors i have built I can give referance's of both customers who have had to have things repaired and who have had motors for 3 years+ and never had any problems. And yes I have had to give references before. There is a real accountability issue here. It is my personal belief that after the financial difficulties of a few years ago you came to realize that customer satisfaction didn't correlate with paying your bills. Warranty work does not drive revenue. You are correct BUT customer satisfaction has always been a concern and even though Warranty work does not = revenue it is part of doing business. I offered you a warranty did I not?? I am not going to be satisfied with some story of how some strange Gremlin got loose in my motor and caused all of this damage. We are going to get expert, third party feedback on the real cause. If it had nothing to do with the buildup, cool, I have no problem with that. Won't change the fact that the customer service was poor. Again.....I don't know what else I could have done. I offered a warranty...you declined. I don't understand how you think that is bad customer service????
Kyle "Grumpy Bear" Puckett
Sales@sgpracing.com
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