| If a mistake was made on the break-in, it would have been the first thing on your post to justify the problem; complete with a "click here" link and everything. I am done with this myth; it is nothing but a distraction tool from the real issue of the motor being a lemon. As far as the motor being down for two months without a determination of the problem, that makes me laugh. As much as this interaction frustrates me, it is not a priority for me. When I post, the story will be complete. If the motor problems with Mike and Jim were handled so well to the customers satisfaction, then I am assuming that these would be good people to use as references for potential motor builds?! That would be a wonderful idea; like a track record of success. Do you think using them as referrals would drum up business? There is a real accountability issue here. It is my personal belief that after the financial difficulties of a few years ago you came to realize that customer satisfaction didn't correlate with paying your bills. Warranty work does not drive revenue. I am not going to be satisfied with some story of how some strange Gremlin got loose in my motor and caused all of this damage. We are going to get expert, third party feedback on the real cause. If it had nothing to do with the buildup, cool, I have no problem with that. Won't change the fact that the customer service was poor. B.
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