end, it all boils down to the customer and the business they are working with. Some people understand that mistakes are made, while others just like reasons to make a lot of noise. What makes the difference in it all is how the business makes up for the error. Having known Russell for some time now, I see him bend over backwards to make the customer happy, even when it costs him large amounts of money to do so. Indeed, the customer is always right.
11:31:58 07/08/03
