| :You can coooo all day long about your warranty and how fast you would pull a motor and fix the problem,etc. You must appreciate that I have seen you TALK through 16 months of my car sitting at your shop. The is a big disparity between what you said and what you did. I realize you are now here in front of the cameras and being that this is where your revenue stream is, you are quite accommodating. Proof is in the pudding and the feedback you provided me in our e-mails speaks ABSOLUTE volumes with respect to your motivations. Amazing how you were able to say that there was NO WAY it could be a machine shop error without even having heard the problem. Please, let that sink in for a second. No coooing involved. I put our warranty on the forum for all to see after you said "Buyer beware! Not much on the warranty side". I am offering you the same warranty I offer all my customers even after you have bad mouthed me, my machine shop, and have made it clear you plan on sueing us *before* you even know what caused your rod knock...Let that sink it for a second. If you take the warranty is completely up to you and you alone. The offer has been made more then once and will not be made again. I am 98.99% sure it is not a machine shop error but if it is and you follow our warranty then it will be covered. No doubt the motor FINALLY had to be installed at a place who could actually perform the needed fabrication. Yes, it was my decision and yes, it was a good one.
:You keep talking about *if* it was a machine shop issue and *if* you want to try to make the warranty stick, etc. Do you really think it could be anything BUT a machine shop error???? Let me guess.....it was my fault for starting the car and running gas through it. Absolutely ridiculous. Nope but until it is removed and inspected we both have ground to say what or what didn't happen. I go back to my original argument. Up until the cameras were on you were not singing anything about warranty or fixing anything. Keep in mind that the motor purchased here was a FULL MEAL DEAL. JUN motor, race heads w/ larger valves, coated pistons, etc. If the customer service is such with someone who drops the $$$ for your high end motor, the question would be what would happen to the customer service if you purchased something substantially less?? Our warranty is the same no matter how much you spend. From the $2600 to the extreme motors for $15K plus. did do a nice job smoothing over the issue with our buildup. Certainly, 100% customer satisfaction is something that would be difficult for anyone to attain. The important distinction here being that THEY AT LEAST TRIED. To have tried and have fallen short is one thing, to have not given a hoot is something completely different..
:I will say it again: Buyer beware. I don't know what else to say or *try* to make you happy Bryan. The warranty offer stands. Take it or leave it...easy enough.
Kyle "Grumpy Bear" Puckett
Sales@sgpracing.com
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