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1. I found their price on internet.
2. I called & the price quoted > price on internet.
3. I mention internet price and he explains I can order cheaper on net. Fine, thank you.
4. I mention being a Z-Club member, and ask for my discount.
5. He says everyone get's the same discount anyway.
6. I leave with an "ok, that was a lame" feeling.
7. I share about it on TT.Net to inform others of the experience looking for feedback, advice, shared experience, etc, which I got from most of you, thanks.What "facts" am I missing?
This was the first time I've tried ordering parts from them or ANY vendor for my car, so I go on what I know. ...and btw.. No I wasn't overly rude, loud, or too out of line with the gentleman. I simply and calmly told him I thought that was lame... Forgive me but I speak my mind, and when I run across a business experience like this, I don't whine to them, I don't ask for a manager, I don't waste any more of my time. I simply don't continue to do busness with them.
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11:53:20 06/20/03
