TwinTurbo.NET: Nissan 300ZX forum - Words of advice to avoid digging yourself a hole
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Subject Words of advice to avoid digging yourself a hole
     
Posted by MikeH(Twin GT35BB Incon Z) on June 02, 2003 at 10:30 PM
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In Reply To Thank god those days are behind us (n/m) posted by SteamyZ(ZtoyZ.NET) on June 02, 2003 at 09:21 PM
     
Message with customers.

1. Be up front and don't put hard dates in promises if you are not sure. Because if that date passes and nothing happens...

2. If there is going to be a delay which always happens, communicate this to the customer.

Customers are more understanding when you let them know what to expect. They will cut you some slack for communicating their shipping status. Put yourself in the customer's shoes . Avoiding phone calls and not following through, like tracking numbers raises the steam level.

     
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