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In response to a thread posed a couple days ago by WAGZ regarding work done on his car by our shop. We are simply posting an e-mail just sent to him. Not that we really feel its everyones business but over 600 people read the original thread directed toward us. We feel we need to grant everyone some sort of explanation and how we intend to handle it. Sean,
I have read the posts, etc. I just don't jump into that kind of stuff very often, although I have plenty to say. It has really hurt the morale of the guys working for me as well as myself to see others judge us not from the basis of the hundreds of hours spent trying to do the best job possible on your car but on the basis of a last minute attempt to finish something up, right before you had to get the car back.. We have come a long way in the past few months, new service manger, parts salesmen, (8 employees). Everyone is excited and we love what we do. We pride ourselves on saving people money and doing things right. We feel it really sets us apart. No doubt, that post was a blow to business, but even a bigger blow to our motivation. TwinTurbo.net is not are only customer base but the most important and educated. At the time, your car was the biggest projects we had done and it was a learning experience to a degree. We are doing jobs of that caliber all the time now and we consider ourselves the best at what we do. We are turning out many more Z's than anyone, with very good results. So it hurts that we are being made to look incompetent at the present time. We use different people for almost everything, (including exhaust).
I really wish you had contacted me via phone to try to work this out. Yes, we received some e-mails from you expressing your dissatisfaction. I was told about them. I don't do the e-mails nowadays. I guess I just didn't understand the degree of your frustration. I never had the opportunity to look at the job done on the exhaust before you left the shop. I really thought you just didn't like the way the exhaust looked, but figured it was functionally OK. I knew it wasn't going to be pretty knowing our timeframe and what we had to work with. As you already knew connecting the downpipes was a last minute effort. At that time we just didn't have anyone we trusted for exhaust work in the area, with more time it would have been done differently. I know that we had your car for a long time but we did a lot of work, waited on a lot of parts, etc. I don't think that time frame would be considered abnormal by industry standards. We put an inordinate amount of time into details which you were not charged for. I honestly think for the price you paid here, we could have done it two or three times, for what it would have cost elsewhere. And I know you have a list of things that were "wrong" that just seems to just blow you away and you seem to think that that stuff would have never happened at some of the other shops. Not targeting anyone in general but I see the work that a lot of these other shops have done, I see the posts on the forum about dissatisfied customers regarding almost every other shop. But until now you really don't see any bad news coming out of here. And I have three mechanics working on three different Z's almost every day. It is easy for those looking at the problems to criticize and blow things out of proportion, because they may not know the circumstances. When you have a highly modified Z you will have problems, period. Our job is to make sure those stay at a minimum. When you car arrived here it had really been butchered up in many respects. It left here in a much better condition.
Some of the complaints we have explained already and you are still bringing them up. We didn't get the time we wanted to drive the car break it in, go back over everything, etc.
We didn't put one of the subframe stiffeners on because one of the studs that hold the subframe to the car had stripped threads on the end, not allowing us to add the thicker subframe stiffener and tighten the nut. We did however add a thinner object to compress the subframe bushing. It just wasn't anodized blue. That stud cannot be replaced without cutting and welding, although it could have been rethreaded for a smaller nut.
We ran the wastegates exactly how Greddy told us to. We didn't have any time to test this, since the motor was still in break in.
We reinstalled the NOS plumbing how it was previous to arrival at our shop upon your direction, but we seemed to be getting blamed for the way it looked.
We didn't replace every hose on the car and we didn't charge you accordingly. We try to keep costs reasonable, while trying to balance reliability. The little things add up the quickest on big jobs. We would rather replace everything with a new part but almost no one is willing to pay for it. There are things that we know need replacing every time which we do, and many parts that are in a gray area. But when a part fails people are always quick to ask us why there wasn't a new one on there. Well if we replaced everything that was even remotely suspect to failure on a big job like this it would cost much more.
Your battery was dead, wouldn't hold a charge. We gave you a practically new Nissan battery to replace it.
Frankly, we were all a little upset about the fact that after you left that you never gave us any credit for all the work we had done. I guess we are just on different levels about that. Everyone loves the way your car looks when you pop the hood and I think we have a lot to do with that, but instead people on the net are told to look at the work we did under the car, which can't be seen. You have a lot of stickers on your car, and the shop that contributed the most to it isn't represented. But if you were really this upset about it I guess it makes sense. I thought we were on better terms than we were.
After looking at the pics of the downpipes, which I have never really seen, I realize they are a mess. I got screwed on that one and I do apologize. But you do need to understand that what Greddy sent us for downpipes were BS. We were required to cut one of the testpipes and splice in the downpipe. I know you can't understand all of what I am talking about unless you saw it for yourself and I am sure people are quick to criticize it who don't know what we were working with. But the fact stands that the exhaust shop that did it made a mess, and that has only became apparent to me after review of the pictures. Previously I just though there was a problem with their aesthetics, but they are bad for flow the way they are done. The Greddy downpipes should have went in the trash originally and some bolt ons should have been purchased, like you are doing now. I understand that the details are important and no matter how good we did on the vast majority of the work, that failing on small things is deadly. We intend to please every customer. So why don't you give me a call (not a e-mail) and tell me what it is that is going to make you satisfied with your experience here and we will come to an agreement. I will send you this as an e-mail and post this e-mail on the forum. I will not spend my day tomorrow arguing about any of this online. I have too many cars outside to worry about.
By the way, as an aside. You say that you have JWT pistons in your profile, but you have stock oversize swain coated pistons.
You have a stock rebuilt motor with the addition of cams, springs, and coated pistons. Which are rated to be good to around 600 crank horsepower.
You do have the ability with the TD0-5's and NOS to really make some high HP but that engine may not handle it. We did give you the option of upgraded pistons/rods but you declined. Feel free to turn it up, but don't come bashing us if something happens.
Russell
Z1 motorsports
1990+ Nissan Z specialists
Used parts, New parts, Service, and Performance
Over 50 Z32's for parts
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1200 Carrollton Hwy
Temple, Ga 30179
770-562-8668
zxparts@mindspring.com
Mon-Sat 9am-6pm EST
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