They guy said the package did not arrive and the delivery confirmation said it did...After I found out that it would take at least 30 days to recieve the insurance money I had on the item, I went ahead and shipped another item out for free....over a MONTH passed and one day a beat up box shows up on my front door step...it was the initial package...I thought the guy may have ben lying, but I wanted my customers to be happy...heck I do it for fun anyway! The money is nice too though :)....later....z rider