Subject	Re: Re: Re: and since you, Russell, wanted to properly respond,
Posted by	Russell@Z1 on February 26, 2014 at 11:33 AM
	This message has been viewed 369 times.
In Reply To	Re: Re: and since you, Russell, wanted to properly respond, posted by stephensjpZ32x2 on February 25, 2014 at 07:24 PM
Message	I am happy to hear that you have not had any issues and thanks for posting. Data compiled from our order error tracking shows that we do get it right the vast majority of the time. We definitely give it our very best effort every day. In 2013 we filled and shipped over 20,000 orders and were notified of mistakes less than 2% of the time. 90% of these were small misunderstandings or mix-ups and easily taken care of. I still consider this unacceptable and we are spending a ton of time and money to improve. We have a great plan and it is working. With the implementation of our new inventory management systems and procedures, our goal is to get mistakes below 1% in 2014 and increase our same day fulfillment / shipping rate from 65% to 80%. So far we are on track to hit our targets. Russell Floyd Z1 Motorsports www.300zx.com 1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance Z1 Motorsports Exclusive Parts Line 2877 Carrollton Villa Rica Hwy Carrollton, Ga 30116 770-838-7777 770-832-9253 (fax)
Follow Ups	Just thought that this response was interesting....... - HighPsi (NorCal) 17:36:23 02/25/14 and since you, Russell, wanted to properly respond, - HighPsi (NorCal) 17:47:45 02/25/14 Re: and since you, Russell, wanted to properly respond, - wellcraft 19:03:16 02/25/14 Re: Re: and since you, Russell, wanted to properly respond, - stephensjpZ32x2 19:24:03 02/25/14 Re: Re: Re: and since you, Russell, wanted to properly respond, - Russell@Z1 11:33:26 02/26/14 Re: Re: Re: Re: and since you, Russell, wanted to properly respond, - TwinzDZ 12:40:21 02/26/14 what is surprising about instances of "hit" in a place with - LJZTT 14:45:30 02/26/14 They aren't perfect but I'm glad they are around.. - Hipendicular 20:35:24 02/25/14 ive ordered twinZ parts from them and had no problem! (n/m) - Rogy 23:01:42 02/26/14 A year or two ago - Zsgetyoulaid 04:39:10 02/26/14 Only issue I have with Russell's response: - ZXoltan 05:49:18 02/26/14 Re: Only issue I have with Russell's response: - Russell@Z1 20:06:32 02/26/14 To be fair - vulcanrush 22:16:02 02/26/14 Russell's answer was laughable. That screamed of amateurism. (n/m) - Aqualung 09:00:11 02/26/14 Oh, boy...yet another thread. Draco is a grown man - GatorJ 11:12:19 02/26/14 OP: How many orders have YOU placed with Z1 and - GatorJ 11:22:01 02/26/14 Oh look, Captain Save-A-Ho is here........... - HighPsi (NorCal) 14:31:08 02/26/14 adults know fanboys when we see them (n/m) - LJZTT 14:47:16 02/26/14 Re: adults know fanboys when we see them - GatorJ 07:48:36 02/27/14 what does "fair" have to do with anything? - LJZTT 08:59:01 02/27/14 I m not sure how many orders I have placed, why don't - HighPsi (NorCal) 14:57:40 02/26/14 Well played. (n/m) - Aqualung 23:09:43 02/26/14 Re: I m not sure how many orders I have placed, why don't - GatorJ 07:54:31 02/27/14 Ilk, lol, Still tying to save face, eh? - HighPsi (NorCal) 08:37:49 02/27/14 Is your profile up to date? Your NA needs a lot of Z1parts? (n/m) - ConVerTT 08:07:12 02/27/14 Four days later, a response full of excuses? Nothing new. - SeedyROM 12:34:19 02/26/14 Unfortunately, for the Z32 platform, the days are - HighPsi (NorCal) 14:38:34 02/26/14 For those with a short memory............................... - Tanley 18:38:35 02/26/14 Good Throwback Thursday Topic. Thanks for sharing (n/m) - 280ZuL8r 21:52:01 02/26/14 Z1 messed up 2 of my orders but thats not what led me - michaell32 (FL) 14:42:57 02/26/14 Customer for 3+ years, fairly happy - dvice 14:02:29 02/27/14 Your "fat man" comment reminded me ... - ConVerTT 19:25:47 02/27/14
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