| Message |
"We're getting ready for Z Days.." which translates into: "we have suspended our customer service because Z Days is a higher priority than our customers; or to further translate: we place place the marketing and promotion of prospective sales before the support of existing, loyal customers because we already have these customers' money." Can't say that I blame them--I would probably operate my business in the same way. It's human nature to keep chasing that new sale and postpone the service/support on an existing sale because the only incentive for support is the prospect of repeat business, which is too remote to motivate most companies to focus on customer service. Most businesses actually operate this way. Dont you hate how you can call the sales dept of any retailer and they will answer the call on the first ring, but when you call the customer service dept for support you're left on hold and get the run-around? And dont get me started on the retention dept you are transferred to when you try to cancel a sale or request a refund. These companies think theyre so smart, but...
|
 |
08:19:44 05/18/13
