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able to fill everyone's auto part needs. If your have specialized auto parts or info needs, AZ is not the appropriate tool for the job, to use your analogy. However, the discussion began with the question about why auto parts employees are so ignorant. My explanation was directed at firms who do mass marketing, not low volume, specialty business. In that context, when consumers' primary objective is low price, expertise (and every other issue I cited) is secondary; hence, employee ignorance. When zellamay bemoans stupid employees, automation, outsourcing, and union busting, he needs to realize that those developments are driven by consumers who put price first and care little, if anything, about how and where goods are produced, and how much the people who make and sell them are paid.
Chance favors the informed
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