You have to place the order online, they send you a e-mail with a fax sheet or transfer sheet, and then wire transfer money or fax the credit card order sheet to them. I assume they do not have time to answer every question just like speedlab.com. The order will be shipped with in 14 days b/c of time to clear customs. I checked prices with some other Japan only sites and they were only 400 yen higher (aprox. $5.00) on a $100 order.