So let me ask you this.... If someone rapped your mom and put her in the hospital do we say to the attacker, O he was only human and makes mistakes and we should forgive him and hope that he wouldn't do it again or do you lock up the bastard and throw away the key!!!! Yes people make mistakes but there are severities of mistakes that cant be forgiven. There is a line of no return one crosses. If you cross that line then you must deal with the consequences of that action. This action might have single handly put himself out of business. I know I will not buy from COZ any longer.