are now realizing what all of us have been saying for a long time. In your defense, I believe the fact that "I produce quality products and stand behind them, but my customer service blows donkey.." Most of us who have been purchasing your products for some time now believe your quality products outweigh the customer service. I think this is a good move on your part. Just worry about what you love to do, and let someone else worry about selling the shit. ~Matt~