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to. I would have no complaints if they were just going to credit my card back. But they are sending me a check. Once I get that check, I will have to drive to the bank and cash it. That is an extra half hour I could have done something else with my time. Not to mention gas prices are $3.35 per gallon. I will admit that they don't technically owe us a thing. But it should be common courtesy from a large corporation to at least make a small offer. If they offered me a pack of gum, I could make my peace with it. I'm not upset about the money, just how poorly the situation was handled. They sent all of us an email apologizing for a previous email which best I can tell no one actually received that email. Then I called them about how I would receive my refund and a very rude customer service rep said, "We'll send ya a check". She never even gave me a sorry for the inconvenience, or can I help you with anything else today, etc. I am not mad that it didn't work out because anything too good to be true is. I didn't expect it to work out. I'm just surprised by how Sears handles these types of situations. In the end, it will start to cost them money. I can assure you that they have lost my business from here on out. This is not my first run in with sears, but it will be my last. Three or four years ago, I bought all of my tools from sears. But after a few of these types of situations, I don't buy hardly anything from them and I will now buy nothing there.
MistressZ-"I'm so damned discouraged with my TT and must sell it. ...a beat up 91TT. How much should I be asking for this thing?" ARA300ZX-"ur quite the salesman" |
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