| So admittedly I have not been on this forum very long, nor have I owned a TT very long either. Hell I haven't even been working on cars very long for that matter; I couldn't tell you a head gasket if I saw one. But I can tell questionable business. But in my time here, amongst other things, I have noticed a recurring problem with Ash's customer service. Now I would like to state that my intention is not to rant, but rather to find a good solid answer to "what gives?". And so you might ask why would I bother? Because I am a consumer, thus in need of parts, and thus have different options. And as the consumer, I am entitled to good customer service and an understanding of all the conditions of the transaction. I would have emailed the guy personally, but this of course wouldn't bring about an unbiased response. To maintain the scope of this thread, I hope that the playing field will stay level instead of taking a strong nosedive downward; that will not address the issue, just further complicate it. Please don't post with attacks or compassion, as I know there are fanatics on both sides of the fence whose judgment is clouded by their skews. Objectivity is key. I have read such great things about Ash's innovative products, services and his contributions to not only this community but to the Z community abroad. I know he has helped many people and done many great things, and all of this is without question by most of, if not almost everyone. But I struggle with just one issue: Why would one of the most esteemed and talented enthusiast/businessman jeopardize or even find it ethical to neglect some of the most critical aspects of good business management, and furthermore continue to operate in such a fashion without rectifying the situation despite multiple ongoing trespasses? My apologies to you Ash, for putting you in the limelight, however the point is that you do owe it to your customers (and future customers) and community abroad to give good service. Now my opinion on this was not spontaneous or whimsical by any means; I have read many posts where people have become upset due to bad service and your public reply has always restored some faith in me towards your service/products, however I have followed these incidents long enough now to know they are not coincidence. Be it I may not count for much, but in a sense I represent many people, especially considering my lack of knowledge of the Z and my lack of seniority within the Z community. And I hope that would cause you to evaluate my concerns with more than "just another guy" skepticism. And as a potential future customer, I would hope that I could one day justify buying your massive intercoolers or the 2.5inch piping etc., because i know your products have such a reputation for high quality. However I do not think that service should come at the expense of the consumer, and therefore cannot condone the purchase of your products to either myself or other people I meet until the situation is better. I should mention that as long as I have been here, I have never actually seen a complaint against Coz or SZ. In fact, although I have sorted through many things from the past, even Z1's reputation has become very consistent despite their large size. With AshSpec, we are dealing with basically a one man operation to the best of my knowledge. Issues like communication,etc cannot be compromised if people are to have faith in your services. I cant imagine what kind of powerplay you would have it you could pair your products with impeccable service. I know your stuff sells, but if you had a better reputation it would go like hotcakes! Im gonna end this long winded and frustrating statement, but why does this keep occuring? I want to buy your stuff, man.
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08:22:46 02/12/08
