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You make the classic mistake in your letter. You do an excellent job of explaining who you are and how you came in contact with the company. Your story is clear. But: You never spell out what you expect Stillen to do about it. Don't make then guess. Tell them in very clear language what it takes to make you a happy customer. Tell them that you expect them to make you happy when you get there. Don't allow them to decide what they can do to make you go away. Tell them what it will take to make you go away! Go away happily, that is. From your letter, I imagine they will have some checking to do, and you might have to leave your car there.
- John
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