Subject	Please let me know about problems when they occur.
Posted by	Russell@Z1 on September 09, 2006 at 10:12 AM
	This message has been viewed 143 times.
In Reply To	Z1 - terrible service posted by johnnay on September 09, 2006 at 12:48 AM
Message	I can cut the problems off before they snowball. I knew nothing about your problems until I read this post. All I can say is that I am prepared to do whatever is neccessary to fix it wheter it be a refund or getting you parts. If you could post below with the best phone # to reach you at I would appreciate it. I understand that customers should be able to resolve any problems with our customer service reps, and we are trying to improve on that, but in the event they are not I am here to do so. I apologize to everyone from what it looks like a lapse in our service as of the past week or so. The posts of the past few days are a result of a wave of too much business, phone calls, and e-mail for a couple weeks. My staff simply got overwhelmed, behind, and things got thrown into confusion. I am addressing the problems and we have got it mostly back on the right track. So if you call Z1 and get voicemail please realize we can only do so much so leave a message an we will get back to you. Once again I'm here to help fix any problems that anyone has. I have resolved the issues with the other two posts this week and I intend to resolve this one given the opportunity. I'll answer to some of the specifics once I get to the bottom of what went on. Russell Floyd Z1 Motorsports www.300zx.com 1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance 2877 Carrollton Villa Rica Hwy Carrollton, Ga 30116 770-838-7777 770-832-9253 (fax)
Follow Ups	Z1 - terrible service - johnnay 00:48:52 09/09/06 Sure have been a lot of these posts lately... :-X (n/m) - Snoguitar 00:57:12 09/09/06 not defending anyone's position .. but why deal with - The Devils Z 01:03:55 09/09/06 dealing with email is fine -- to be clear in my point is - The Devils Z 01:07:41 09/09/06 Re: dealing with email is fine -- to be clear in my point is - johnnay 02:26:50 09/09/06 Fantastic summary. (n/m) - Kenny 02:48:28 09/09/06 there is no way Russell can solve the problem and - The Devils Z 08:19:41 09/09/06 Do you answer your emails?? (n/m) - Spddracer 09:15:56 09/09/06 That's just it, people have told Russell for years... - Kenny 16:29:27 09/09/06 It's not rock science - just Mgmt 101 stuff ... - jzack 20:43:33 09/09/06 I said this a few weeks ago and was fought tooth and nail - dogpile 10:33:11 09/09/06 It could have something to do with 300zxttblack's - RSR 07:32:23 09/09/06 here we go again (n/m) - turbomaniac 01:37:37 09/09/06 ever notice how these posts always come in groups? (n/m) - blacktwin 01:53:36 09/09/06 Has anyone noticed the pattern with the recent Z1 posts... - 952+2TT 04:10:10 09/09/06 It says a lot but doesn't say it all - SeedyROM 05:20:01 09/09/06 this is true --can't argue there --but I would say that - The Devils Z 08:23:12 09/09/06 I've noticed it too, and I guess one can draw any number - LJZTT 05:55:55 09/09/06 sounds to me like - Z32POWER.com 07:11:08 09/09/06 Not taking sides, but... - Crim 07:52:19 09/09/06 think you're right on this one (n/m) - stockplayerz(nyc) 10:46:06 09/09/06 hmm (n/m) - imney 08:22:25 09/09/06 wow lots of z1 bashing lately =/ (n/m) - stockplayerz(nyc) 09:22:24 09/09/06 Please let me know about problems when they occur. - Russell@Z1 10:12:27 09/09/06 Repost? - Adam (NoVA) 10:35:34 09/09/06 Re: Repost? - Russell@Z1 12:05:13 09/09/06 Sure - Adam (NoVA) 17:43:10 09/09/06 I have NEVER had bad dealings with Z1.. - Shawn300zTT GT28R MD 10:38:51 09/09/06 Use the phone and speak with Robert Lee only - Izzy 13:07:56 09/09/06 likewise (n/m) - nemo1080 13:47:56 09/09/06 profile: - nemo1080 13:51:05 09/09/06 Yeah, we already went over that below. (n/m) - SeedyROM 14:23:47 09/09/06 I have ordered many times from them and get great - dream Z (MD) 13:53:43 09/10/06
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