| :I am happy to see that there was no misconception in your mind. However the general consensus was mislead and there were several statements that were made unknowing. There is a huge difference between having unshielded, exposed ball bearings and shielded bearings. I don't disagree with this. This wan't ever a misconception. There has not been a case in which our bearings have had any issues in the several hundreds of sets installed and used through out the world over the passed 2 1/2 years in existence regardless of the conditions and rain does not constitute total saturation of the bearings or arm. The use of the shielded bearings is not a flaw and has proven very effective. If using unsealed bearings are so effective, why did you switch to sealed bearings on your tension rods and adjustable rear camber arms? Could it be to keep dirt and water out? A design flaw is something that causes the part or product to function incorrectly and is potentially dangerous. Wouldn't a failed bearing cause the product to function incorrectly? Per your definition, that would be a design flaw. Any reserves about the use of our shielded bearings can be absolved by our 100% backing of our product if a bearing wear to prematurely wear. (To this date there has been none) hence the cliché: "don't fix it if it’s not broken". I applaud you on your customer service. That wasn't ever the issue. Maybe you haven't had any issues yet. But your arms WILL last longer with sealed bearings. I have seen sheilded bearings fail due to contamination. Any bearing will fail if contaminated with dirt and water, even Nachi. However, if there are enough requests for the sealed bearings, it is something that I will consider changing in our next production run. Thanks you for your input. It will always be taken into consideration. I'm happy to be of assistance :) Everyone will benefit in the long run if you switch to sealed bearings. Less potential warranty issues for you, and less potential headaches due to down time for the customer.
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