| It should be based on whatever 'book' they use. It won't be the same as retail or trade-in. Those who I know that negotiated/argued with ins.co. only got a few hundred more. Are you considering fixing it? It won't ever be the same after 15-20K of damage and no one will want it if you're honest with them. If there is a chance you are upside down, consider getting GAP insurance next time around. It covers the 'gap' between insurance value and loan balance. Its generally pretty cheap up front on the loan.
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