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If the lien holder is a bank: Schedule an appointment with the bank. Both you (the seller) and the buyer would have to go to the bank. The buyer pays off the car, and the bank signs over the title to the buyer. If your negotiated price is more than the payoff of the car, the buyer pays you the difference. Usually the bank does not want to issue refunds. All they care about is the payoff portion of the vehicle.If the lien holder is NOT a bank: In general, if the lien holder is not a bank, re-read the above paragraph and replace the word "bank" with whomever is the lien holder. :)
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